We want you to be fully satisfied and truly happy with your order. If for any reason you are not pleased, we will gladly accept your return of unworn, unwashed or defective merchandise within 14 days of delivery for a full refund unless purchased on Sale. We cannot accept returns after 14 days of your receipt of the merchandise. Sale items may be returned within 14 days of purchase for exchange or a merchandise credit.
Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. All returns are subject to a Return Authorization approval. We will in return issue you a Return Authorization.
In the event that we processed an order incorrectly (you received an incorrect or defective item, etc.) we will of course pay the return shipping costs.
If you need to return an item, please email us at firstname.lastname@example.org and we will issue a Return Authorization. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you have any questions about your order / your return, please contact GEORG ROTH LOS ANGELES Customer Service by email at info@GeorgRothLosAngeles.com
Free standard ground shipping on orders over $200.00. Valid in the 48 Contiguous United States ONLY. If you choose 2 day shipping or Standard Overnight shipping, regular charges will apply.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Customers are responsible for paying any additional costs including but not limited to customs, duties, and taxes.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.