Our extended holiday return policy:
For gifts purchased at full price from Novemeber 25 through December 25, you can exchange or return for a full refund through January 10, 2018. All sale items or discounted items may be exchanged or returned for merchandise credit. For items purchased outside this time frame, our standard return policy applies. For more details,see our return policy below
We want you to be fully satisfied and truly happy with your order. If for any reason you are not pleased, we will gladly accept your return of unworn, unwashed or defective merchandise within 14 days of delivery for a full refund unless purchased on Sale or Discounted. We cannot accept returns after 14 days of your receipt of the merchandise. Sale and discounted items may be returned within 14 days of purchase for exchange or a merchandise credit.
How to obtain a Return Authorization
Simply log into your account and view your completed past orders, you will see the return option on the right side. We will issue you a return authorization with 24 to 48 hours. If it is more convienant you may also e mail your request at firstname.lastname@example.org Please be sure to include your name and order number and reason for return.
Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. All returns are subject to a Return Authorization approval.
In the event that we processed an order incorrectly (you received an incorrect or defective item, etc.) we will of course pay the return shipping costs.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We'll notify you via e-mail of your refund once we've received and processed the returned item.
E-Gift Card do not expire. All E-Gift Card purchases are non-refundable and not returnable.
If you have any questions about your order / your return, please contact GEORG ROTH LOS ANGELES Customer Service by email at info@GeorgRothLosAngeles.com or you may phone us at
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Customers are responsible for paying any additional costs including but not limited to customs, duties, and taxes.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.